The TLM Explorer is a cutting-edge mobile application designed to enhance the experience of both locals and tourists visiting The Latin Museum (TLM) in Los Angeles, CA. This app aims to provide a seamless, user-friendly interface that facilitates museum tours and enriches the overall art museum experience for our patrons. By leveraging modern technology and user-centric design principles, the TLM Explorer app aims to transform the way visitors experience The Latin Museum, making each visit memorable and enriching.
Objectives
User-Friendly Navigation: Develop an intuitive and accessible interface that allows users to easily navigate through the museum’s exhibits and facilities.
Enhanced Tour Experience: Integrate interactive features such as audio guides, augmented reality (AR) elements, and detailed exhibit information to provide an immersive tour experience.
Multilingual Support: Ensure the app supports multiple languages to cater to the diverse demographic of museum visitors.
Accessibility: Incorporate features that enhance accessibility for all users, including those with disabilities.
Figma High- Fidelity Prototype
The Latino Museum Mobile App Case Study:
I conducted research interviews and developed a beta-testing prototype app to evaluate the user experience and identify challenges encountered during its use. The user focus group confirmed our initial assumptions about the diverse types of patrons visiting the museum. It highlighted the need for the app to be inclusive and adaptable to patrons’ needs. Additionally, it revealed inefficiencies in the current navigation and wayfinding system. Both locals and tourists faced difficulties navigating through the galleries, and all users experienced issues with the outdated ticket purchasing system.
Key Features
Interactive Maps: Detailed maps of the museum with real-time navigation to help users find their way around.
Audio and AR Guides: Interactive audio guides and AR features that provide in-depth information about exhibits and artifacts.
Event Notifications: Alerts and notifications about upcoming events, exhibitions, and special programs at the museum.
User Profiles: Personalized user profiles that track visited exhibits and suggest new ones based on past interests.
Social Sharing: Options for users to share their experiences and favorite exhibits on social media platforms.
User Research - Target Audience
Locals: Residents of Los Angeles and surrounding areas who are interested in exploring local culture and art.
Tourists: Visitors from around the world looking to experience the rich cultural heritage showcased at TLM.
Families: Families seeking educational and engaging activities for all age groups.
Art Enthusiasts: Individuals with a keen interest in Latin American art and culture.
User Experience Pain Points
User Persona & Journey Map
Wireframes & Low-Fidelity Prototype
Usability Study: Findings
Two rounds of usability studies were conducted. Insights from the first study guided the transition from wireframes to mockups. The second study, which utilized a high-fidelity prototype, identified areas of the mockups that required further refinement.
Refining the Design
